Refund and Cancellation Policy

1. The Client has the right to replenish funds in a trading account only using payment systems available on the Company’s website.

2. The actual moment of payment for services is considered to be the moment when all relevant funds are credited to the Company’s account.

3. The Company is not responsible for the results of trading operations on the Client’s account in the event of delays in crediting funds to the account. The Client bears all risks of material losses arising as a result of possible delays in crediting funds to the Client’s trading account.

4. The Company has the right to cancel the crediting or withdrawal of the Client’s funds from the account if funds are transferred to the Client’s trading account by a third party or withdrawn by the Client to a third party. In this case, the credited funds are transferred back to the details from which they were sent. In this case, the Client will be charged all costs of the money transfer.

5. If the trading account receives funds not in the currency of the trading account, such funds are credited to the trading account at the Company’s internal exchange rate, accepted in accordance with the exchange rate of the Bank servicing the Company on the date of crediting the funds.

6. When processing an application for withdrawal of funds, the Company uses the Company’s internal exchange rates, accepted in accordance with the exchange rate of the Bank servicing the Company on the date of withdrawal.

7. If the trading account cannot be replenished automatically, the corresponding application is executed within 24 hours from the receipt of the client’s notification about the trading account replenishment.

8. If the Client replenishes his trading account by transferring money directly to the Company’s bank details, he is obliged to leave a notification about the replenishment of funds in the “Account Used” section.

9. The client can withdraw funds to any payment systems listed in the “Account Used” section under the “Withdrawal of Funds” heading.

10. When withdrawing funds from a trading account, the Client bears all costs for transferring funds.

11. Funds can only be withdrawn to the payment system that was used to credit funds to the trading account and in a sufficient volume of trading operations. The size of a sufficient volume of trading operations is established by the Company at its discretion.

12. The client is solely responsible for the adequacy of all information specified in the application for withdrawal of funds.

13. The Company has the right to refuse the Client’s withdrawal of funds if the Client uses the same payment system to deposit and withdraw funds from the trading account, but with different bank details.

14. Withdrawal of funds from the Client’s account is carried out within 2 business days from the date of confirmation of the corresponding application for withdrawal of funds in the “Account Used” section.

15. The Company reserves the right to deduct from the account the amount paid to the Client as compensation if there is an insufficient volume of trading transactions on the account or the account is used to transfer funds from one payment system to another. The size of a sufficient volume of trading operations is established by the Company at its discretion.

16. Funds credited from a Credit Card can be withdrawn only after the operator has checked for legality, and in any case not earlier than 30 days after such funds have been credited.

17. Funds credited from Credit Cards (Bank Cards), as well as profits received during trading operations, can be withdrawn only after verification of legality and no earlier than 30 days from the date of the last replenishment. Funds deposited using alternative payment systems (electronic wallets and electronic currencies) can be withdrawn no earlier than 15 days after the initial deposit.

18. If the payment system does not work for some time, the Company has the right to postpone the date of withdrawal of funds to the moment when the payment system resumes operation.

19. The Company has the right to charge an additional commission from the Client if the Client uses different payment systems for depositing and withdrawing funds. The amount of commission charged to the Client is calculated based on the costs incurred by the Company in executing the Client’s request for withdrawal of funds.

20. To withdraw funds using the exchange mechanism (in cash at a currency exchange office), you must fill out an application, indicating the necessary data of the recipient of the funds: full name, surname, passport details.

21. The Company undertakes to take all reasonable measures aimed at preventing illegal financial transactions and money laundering using the Company’s resources.